Privacy Policy
Effective Date: 5/5/2026
Last Updated: 5/5/2026
1. Introduction
Metriwo ("we", "our", or "us") is an all-in-one social media analytics and management platform that enables users to analyze public social media data, manage content, schedule posts, and automate interactions across platforms such as Instagram, TikTok, X (Twitter), Facebook, and LinkedIn.
This Privacy Policy explains how we collect, use, store, and protect your data when you use Metriwo.
By using Metriwo, you agree to the practices described in this policy.
2. Data We Collect
We collect only the data necessary to provide and improve our services.
2.1 Account Information
- Name
- Email address
- Account credentials
2.2 Connected Social Media Data
When you connect your social media accounts via OAuth, we may access:
- Profile information
- Followers and audience metrics
- Engagement data (likes, comments, shares, etc.)
- Content performance data
We do not access private data beyond the permissions explicitly granted by the user.
2.3 Public Data
Metriwo may collect and analyze publicly available data from social media platforms, including data from accounts that are not owned by the user.
This data is limited strictly to publicly accessible information.
2.4 Usage Data
We may collect information about how users interact with the platform, including:
- Feature usage
- Pages visited
- Interaction behavior
3. How We Use Data
We use collected data solely to operate, maintain, and improve the Metriwo platform and its features.
For clarity, "improving the platform" refers exclusively to enhancing Metriwo's own functionality, performance, accuracy, and user experience — including but not limited to analytics insights, reporting accuracy, content recommendations, and automation features.
It does NOT refer to improving, analyzing, or making decisions about the user's own products, services, or business outside the scope of the platform.
We do not use customer data to create independent business insights, benchmarks, or reports for third parties without explicit consent.
4. Data Sharing & Disclosure
We do not sell, rent, or trade user data to third parties for advertising, marketing, or commercial purposes.
We may share limited data only in the following cases:
Under no circumstances do we share user data for third-party advertising, targeting, or resale.
4.1 Service Providers
We may share data with trusted third-party service providers (such as cloud hosting, infrastructure providers, or technical service tools) strictly for the purpose of operating and delivering the Metriwo service.
These providers:
- Are contractually obligated to protect your data
- Are not permitted to use your data for their own purposes
4.2 Legal Obligations
We may disclose data if required by law, regulation, or legal process.
4.3 Protection of Rights
We may disclose data when necessary to protect the rights, safety, or security of Metriwo, its users, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business, subject to confidentiality obligations.
5. Data Storage & Security
We implement industry-standard security measures to protect user data, including:
- Data encryption in transit
- Secure infrastructure and access controls
- Monitoring and logging systems
We do not store users' social media passwords.
6. Data Retention
We retain data only as long as necessary to provide our services or comply with legal obligations.
Users may request deletion of their data at any time.
7. User Rights
Depending on your location, you may have the following rights:
- Access your data
- Request correction of inaccurate data
- Request deletion of your data
- Request export of your data
- Disconnect social media accounts
To exercise your rights, contact: [email protected]
8. GDPR Compliance (For EU Users)
Metriwo follows GDPR principles, including:
- Lawful, fair, and transparent processing
- Data minimization
- Purpose limitation
- User control over personal data
Users have the right to request data deletion (“Right to be Forgotten”), access and export their data, and withdraw consent at any time.
9. Third-Party Platforms
Metriwo integrates with third-party social media platforms.
We are not affiliated with or endorsed by these platforms.
Users are responsible for complying with the terms and policies of those platforms.
10. Children's Privacy
Metriwo is not intended for use by individuals under the age of 18.
We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Users will be notified of significant changes.
Continued use of the platform constitutes acceptance of the updated policy.